User Well-being

Responsible Gaming bonus99myr – User Self-Control Guide

At bonus99myr, we believe online entertainment should bring joy — not stress or problems. This page provides everything you need to play smart, stay safe, and remain fully in control.

Deposit limit can be self-configured
Self-exclusion available
24/7 Support
Quick Test

Are you playing for entertainment, or has gaming started to affect your daily life?

  • I only play with money I can afford to lose
  • I set time and money limits before playing
  • I stop playing when my limit is reached
  • Gaming does not interfere with my work or family

If none of the above applies to you, please read this guide carefully.

Responsible Gaming Features at bonus99myr

All these tools are accessible directly within your account — no need to contact support to activate them.

Flexible Deposit Limits

Set daily, weekly, or monthly deposit limits based on what you can afford. Limits take effect immediately and can be reduced at any time, but increasing a limit requires a 48-hour waiting period as a protective measure.

Play Time Limit

Set a daily time limit for your gaming sessions. When the limit is reached, the platform will alert you and automatically end your session. This helps you stay aware of how long you have been playing.

Cool-off Period

Need a short break? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time, you will not be able to log in or make deposits. Your account will reopen automatically once the period ends.

Long-Term Self-Exclusion

If you feel you need a longer break, you can apply for self-exclusion for 6 months to 5 years. During this period, your account will be fully closed and cannot be reopened even at your own request.

Loss Limit

Set the maximum loss amount you are willing to absorb in a day, week, or month. Once this limit is reached, you will no longer be able to place new bets for that period, protecting you from uncontrolled losses.

Complete Activity Records

Access the complete history of all your deposits, withdrawals, wagers and play time directly from your account. This full transparency helps you understand your playing habits and make smarter decisions going forward.


How to Activate Self-Control Tools at bonus99myr

Activating self-control tools on bonus99myr is easy and can be done entirely on your own — no need to contact anyone. Here's how:

1
Login to Your Account

Access your bonus99myr account using your username and password. Make sure you are on your personal account page before proceeding.

2
Go to Account Settings

Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the available menu.

3
Choose the Tool You Need

Select the type of limit you want to set — deposit limit, time limit, loss limit, or self-exclusion. Each option comes with a clear description.

4
Enter Your Limit Value

Enter the amount or time period you wish to set. Consider carefully before confirming, as limit reductions take effect immediately.

5
Confirm and Save

Click "Confirm" to save your settings. You will receive a confirmation notification within the platform. The limits you set will take effect immediately.

Self-Control Tool Effective Period Schedule

Understanding how limits work helps you plan better.

Deposit Limit Reduction

Takes effect immediately. You can reduce your limit at any time with no waiting period. This is immediate protection for you.

Deposit Limit Increase

Requires a waiting period 48 hours before taking effect. This period gives you time to reconsider before the new limit becomes active.

Cool-off Period

Takes effect immediately after confirmation. Your account will be automatically reopened once the selected period ends — no further action required.

Self-Exclusion

Takes effect immediately and cannot be undone before the period expires. This is a serious commitment that cannot be reversed even if you request it later.

Helpful Tip: Set your limits before starting a gaming session — not during or after. Decisions made in a calm state are better than those made in the heat of the moment.

Recognize the Early Signs of Problem Gambling

Recognising warning signs early is the most important first step. Go through this list honestly.

Reminder: If you recognize yourself in three or more of the following, we encourage you to speak with someone you trust or use the self-control tools in your bonus99myr account.
Financial Warning Signs
!
Playing with Essential Funds

Using money meant for bills, rent, or daily necessities for wagering purposes.

!
Borrowing to Play

Borrowing money from family members, friends or other sources to continue playing.

!
Chasing Losses

Continuing to play in hopes of winning back money already lost.

Behavioural Warning Signs
!
Hiding Your Playing Habits

Lying or hiding gaming activity from family members or friends.

!
Unable to Stop

Feeling uncomfortable or anxious when not playing, or failing to stop even when you intend to.

!
Neglecting Responsibilities

Work, family or social relationships affected due to time spent playing.


A Guide to Healthy and Responsible Online Entertainment

Bonus99myr wants every gaming session to end on a positive note. Not everyone who plays will experience problems — the majority of our users enjoy the platform as casual entertainment with no negative impact. The key is understanding your limits and sticking to the following principles.

First and foremost, always treat the money you use to play as an entertainment cost — like a cinema ticket or a dinner out. Never play with money you cannot afford to lose entirely. This is not pessimism; it is about managing your expectations correctly from the start.

Second, set your limits before you play — not during or after. Decisions made before a session in a calm state of mind are far better than those made in the middle of the excitement. Use the deposit limit and play time limit tools available in your account now, before you need them.

Always Remember: Gaming should be a small, enjoyable part of your life — not the centre or main focus of it. If you find yourself thinking about gaming even while doing other things, that may be a sign to take a break.
Do This
  • Set limits before playing
  • Take regular breaks
  • Play for fun
  • Keep a record of your activity
  • Talk to someone if there is a problem
Avoid This
  • Do not chase losses
  • Do not play under pressure
  • Do not borrow money to play
  • Do not hide your playing habits
  • Do not neglect your responsibilities

Bonus99myr's Commitment to Users

Responsible gaming is not only the user's responsibility — it is ours as a platform too. Here are the concrete commitments we have put in place:

Strict Age Verification
All users go through age verification during registration. The platform is for individuals aged 18 and above only.
Risky Behaviour Monitoring
Our system detects activity patterns that may indicate a problem and proactively offers help resources.
Judgment-Free Support
Our support team is trained to handle responsible gaming concerns with empathy and without any judgment.
Respecting Self-Exclusion
Once self-exclusion is activated, it will be fully honored. We will not attempt to persuade you to cancel it early.

Bonus99myr Responsible Gaming FAQ

The most frequently asked questions about our self-control tools and responsible gaming policies.

Log in to your account, go to Account Settings, and select the "Responsible Gaming" or "Account Limits" section. There you can set daily, weekly or monthly deposit limits. Limit reductions take effect immediately, while limit increases require a 48-hour waiting period before becoming active.

No. Self-exclusion is a commitment that cannot be reversed before the chosen period ends. This is an intentional protective feature — to ensure your decision is fully respected even if you feel the urge to return to playing during the exclusion period.

Your account balance remains safe and unaffected during the self-exclusion period. When the exclusion period ends and your account is reopened, your balance will still be there. If you wish to withdraw your balance during the exclusion period, please contact our customer support and we will assist with the withdrawal process.

bonus99myr offers self-exclusion options across multiple durations: 6 months, 1 year, 2 years, 3 years, and 5 years. There is also a shorter "cooling-off break" option of 24 hours, 7 days, and 30 days for users who simply need a temporary pause. All options are accessible directly from your account settings.

You can reach the bonus99myr customer support team via 24/7 live chat within the platform for immediate assistance with self-control tools. Our team is trained and ready to help without any judgment. We also encourage you to speak with a trusted family member or close friend.

A deposit limit only restricts the amount you can deposit — it does not prevent you from receiving or using bonuses already credited to your account. However, if your deposit limit is lower than the minimum deposit required for a promotion, you may not qualify for that promotion. This is a reasonable consideration to ensure promotions do not encourage deposit habits beyond your means.
Play Responsibly

Join bonus99myr and Enjoy Healthy, Controlled Entertainment

Register your account and access the full suite of self-control tools from day one. Over 500,000 Malaysian players already enjoy this platform responsibly.

Deposit limit can be set during registration
24/7 responsible gaming support

For users aged 18 and above. Play responsibly.

Related documents: Terms and Conditions • Privacy Policy • Frequently Asked Questions (FAQ) • About Us

Bahasa Melayu